GetImage.aspxConsumer Behavior:  Over the last decade, there has been an explosion of technology-based tools aimed at assisting consumers through the purchase process. Despite the array of websites, apps, in-store kiosks, etc. it is not clear if or how these tools have improved the buying experience or post-purchase satisfaction.  Basic questions remain about when, where, how and why consumers use technology to make a purchase decision?

Possible topics for which submissions are welcome include but are not limited to:

  • How does user-generated content influence decision making?
  • Showrooming: What impact does it really have on purchase price?
  • How can brands leverage technology?
  • What are the ethical issues related to consumer’s use of mobile apps?
  • What is the next big innovation in consumer decision making technology?